Refund Policy
Last updated: 19 July 2026
This Refund Policy explains when payments made to AfaqWay (operated by Abderrahmane Almoustansir) can and cannot be refunded. It forms part of our Terms of Service. Please read it before purchasing a plan.
1. Payments are generally non-refundable
Our service is digital and begins immediately after purchase. As soon as your plan is active you get access to digital content and tools — your roadmap, checklists, templates, guides, learning resources, and document review. Because these are delivered right away and cannot be “returned”, all payments are generally non-refundable. By purchasing a plan you acknowledge the service starts immediately and agree to this policy.
2. No refund for change of mind
We do not provide refunds simply because you changed your mind, no longer need the service, or decided not to continue after purchasing.
3. No refund for application rejections
We do not provide refunds if a university, embassy, immigration authority, or any other institution rejects, delays, or does not approve your application, visa, scholarship, or residence permit. These decisions are made by third parties and are outside our control, and we do not guarantee any outcome.
4. No refund for incomplete steps or missed deadlines
We do not provide refunds if you fail to complete the required steps, do not submit your documents, or miss the deadlines set by universities, embassies, or authorities.
5. When a refund may be issued
Refunds may only be issued where required by applicable law or a mandatory consumer-protection right you cannot waive, or where we are unable to deliver the purchased service for reasons attributable to us. Any refund is limited to the amount you paid for the affected service.
6. How to request a refund
If you believe you qualify, contact support@afaqway.com with your payment ID and details. We will review and respond within a reasonable time.